Evri package delivery scams have surged recently, with scammers impersonating the legitimate courier company Evri (formerly known as Hermes) via text messages. The goal of these scams is to steal your sensitive personal data. To learn everything you need to know, including how to stay safe, keep on reading.

How the Evri Scam Works

These recent Evri scams start with an unsolicited text message designed to look like an official message from Evri. These messages often cite common delivery problems — such as a damaged parcel, incorrect address, or missed delivery attempt — to enhance their believability.

The core aim is to trick you into tapping on a fraudulent link included in the message. This link usually leads to a fake website designed to steal your personal data.

Common Evri Scam Examples

Below are some examples of common Evri text scams.

Example #1: Track & Reschedule Scam

This scam example claims that a driver made an unsuccessful delivery attempt and that you need to click the link to track and reschedule the package’s delivery. Here’s what it looks like:

Content:

• Our driver made a delivery attempt today but received no response. Visit: <URL> in order to track and reschedule package.

Example #2: Missing or Damaged Address Scam

This scam example aims to trick you into thinking you need to “update your details” due to a failed delivery. Here’s what it looks like:

Content:

• Evri Package Notification Dear Customer, We regret to inform you that your package cannot be delivered due to missing or damaged address information. To ensure timely delivery, please follow the link below to update your details: <URL> Instructions: (Please reply Y, then exit the SMS and open it again to activate the link, or copy the link into your Safari browser and open it) Thank you for your cooperation. Sincerely, Evri Customer Service

Example #3: Evri Undetected Address Scam

This example tries to get you to click on a link by claiming “the system cannot detect your address details.” Here’s an example screenshot of this scam:

Content:

• EVRI- Courier Notification. The courier is delivering your parcel but cannot complete the delivery as the system cannot detect your address details. The parcel is temporarily stored in the warehouse. In order to speed up the delivery, please update your address details via the link below. If you do not update it in time, the parcel will be returned to the delivery location <URL> (Please reply with ‘Y’ and then exit the text message and reopen it to activate the link, or copy the link and open it in Safari) Have a great day, EVRI team!

How to Stay Safe from Evri Scams

• Verify sender details: Check if messages or emails are genuinely from Evri. Genuine Evri SMS messages will only come from “Evri” and emails will typically come from one of these three email addresses:
  • @evri.com
  • @hermes-europe.co.uk
  • @myhermes.co.uk.
• Be cautious with links: Avoid clicking suspicious links, especially those asking for personal or financial info.
• Report the scam: If you’re in the UK and you receive a scam text, forward it to 7726 to report it to your mobile provider. You can also email Evri at phishing@evri.com to alert them to the fraudulent message. If you’ve fallen victim, report the incident to Action Fraud (0300 123 2040) if you’re in England, Wales, or Northern Ireland, or to the police if you’re in Scotland.
• Use Trend Micro ScamCheck: Protect yourself proactively by using Trend Micro ScamCheck to detect and block scams. Also, if you’re unsure if a message is a scam, you can ask ScamCheck:

Trend Micro ScamCheck: Your All-in-One Defense Against Scams

Trend Micro ScamCheck (available on both Android and iOS) is an AI-powered app that can protect you from scams, including those like the Evri scam. It works by detecting fraudulent texts, calls, emails, websites, and deepfakes.

To download Trend Micro ScamCheck or to learn more, click the button below.

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