Heads up to all Trend Micro customers: if you receive an email about renewal or order confirmation from Trend Micro instructing you to make a phone call, please be careful. Don’t do as it suggests you, and neither reply to the email. Please contact Trend Micro Technical Support directly for help!

Until May 2021, we already found 3,358 email scam cases in total. Scammers impersonate Trend Micro and send fake emails about subscription renewal or order confirmation. Scammers create fake invoices or copy the layout of a genuine one:

They provide random order numbers, falsely claiming that you will be charged a considerable amount of money.

Content

Your security needs. Covered. Dear (touted. We are here to inform you that your antivirus has expired and as per our company protocols it has been renewed. Your charge is under process. The amount of 16900 USD will be deducted from your account within the next 24 hours. Your Order Your order number: 404T-0805-9108-3351 Member ID : 114-TM05-9164-8463 Renewal date: 21 April, 2021 Customer Details Customer Support 24×7: +1 (234) 266-3577

In some cases, the fake emails say that you’ve subscribed for an unseasonable long time – for years or even a lifetime.

Content

Thank you for updating your Trend Micro Account Information. Due to too many request your account subscription has been cancelled. You’ll be charge again $249.99 for a lifetime service. For security reason the software purchased by you will be deactivated. If you wish to cancel this automatic renewal reach us at +61 480 048 037 Customer Details: First Name: Last Name: Purchased Details: Product: PREMIUM SECURITY Product Key: XPQL-9992-7153-8748-7910 Date of Purchase: 11/9/2019 8:20:00 AM Order Number: TM-00339644 Sincerely, Trend Micro, Inc.

No matter what tactics they use, scammers claim that you have to dial a “customer service” number to cancel the subscription. However, the phone numbers are NOT legitimate from Trend Micro. Trend Micro helpcenter provides a list of fake phone numbers from Trend Micro to watch out for.

If you follow their instructions and call, the scammers will ask for your banking credentials or credit card numbers. They can thus steal your money as well as your identity!

Here are more examples of fake Trend Micro renewal emails:

Content

You’re almost done setting up Trend Micro service This is the final reminder from the billing department that the plan which you have taken for the maintenance of your device that service is going to be Auto Renew today and the amount which you have paid according to company policy that amount will be auto debit from your account. Your products subscription is activated and the amount which will deduct from your account is $429.99 Subscription Activated for 2 years Activation Code TM5123 We have tried to contact you on your registered number but we did not get through. If you have any query or you want to cancel the service please contact us at +1 567-228-4983 NOTE : if email received in your spam box ask service desk to verify machine identity. Regards Finance Manager Online Help: Available in the service as context sensitive help and from the Help drop down menu. Do not reply to this generated email. If you have any questions, please contact Trend Micro.

Content

Trend Micro Wednesday Trend Micro Status Dear Customer, Your order ID is TM-00365554. Your request to renew your subscription to Trend Micro has been accepted and successfully processed. The subscription gives you 5 years of protection. The charge of $149.75 ($29.95 Every Year) for this subscription will be deducted from your account and will reflect in your account next billing cycle. If you want to modify your subscription, please reach us at +1 S02 210 9124 between 9am to 5pm EST. To know more about, please contact ±1802 210 9124. I TREND MICRO This is a system generated email: please do not reply to this email id.

Content

Thank you for renewing your subscription! Thank you (or renewing your subscription. The following email Is a summary of your order. Please use this as your proof of purchase. ORDER INFORMATION Order Number: 4041*7860*2539*0047 Renewal Date: Monday, 22 March 2021 If you have purchased a renewal of your software from a prior year, please be aware that you will not be given a serial number at the time of your renewal. If you are prompted for a serial number to register your product, please use the serial number you were provided in your previous purchase. Product Name Quantity Amount Trend Micro Maximum Security * Renewal $189.95 Tax : $5.85 Total Paid : $195.08

How to protect yourself from Trend Micro renewal scams?

• Double-check the sender’s email address. Legitimate Trend Micro email address should end in @trendmicro.com
• Reach out to the official website or customer support directly for help. You can contact Trend Micro Technical Support if you think there are issues with your subscription.
• Be smart with your sensitive personal information. Don’t provide banking details or other credentials to anyone!
• NEVER click links or attachments from unknown sources. Use Trend Micro ScamCheck to detect scams with ease!

Download Trend Micro Maximum Security for even more protection, including Web Threat Protection, Ransomware Protection, Anti-phishing, and Anti-spam Protection. Gain access to the Privacy Scanner for Facebook and Twitter, Social Networking Protection, and Parental Controls, too. Click the button below to give it a try: