Qantas customers are being urged to stay alert after hackers published stolen customer data on the dark web, months after the airline’s initial breach. The release confirms that the stolen information is now circulating publicly, increasing the risk of social engineering attacks and phishing scams.

What to Do If Your Data Has Been Compromised

• Look out for official communication 
  • Qantas have emailed affected customers and has set up a dedicated support line at 1800 971 541 (Australia) or +61 2 8028 0534 (overseas). 

• Report suspected misuse 
  • If you believe your data has been compromised, contact the Australian Cyber Security Hotline on 1300 CYBER1 (1300 292 371) for advice and support. 

• Stay alert to scams 
  • Remain cautious with emails, text messages, or phone calls, especially those claiming to be from Qantas. 
  • Always verify the sender or caller’s identity by using contact numbers listed on Qantas’ official website or communication channels. 
  • Do not provide passwords, booking reference details, or financial information. 
  • Qantas will never contact customers to request sensitive login details or account credentials. 

How to Keep Your Data Safe

The Qantas breach is a timely reminder to stay alert and take simple steps to protect your personal information. Here’s how to strengthen your online security:

• Use strong & unique passwords 
  • Create complex passwords with a mix of letters, numbers, and special characters. 

• Turn on two-factor authentication (2FA) 
  • Add an extra layer of security by requiring a second step to verify your identity. 

• Keep an eye on your accounts 
  • Regularly review bank, credit card, and loyalty accounts for any unusual activity. 

• Stay up to date 
  • Install the latest software updates on your devices and apps to patch known vulnerabilities. 

• Think before you share 
  • Be cautious with personal information online or when contacted by unfamiliar people or organisations. 

• Use trusted security software 
  • Comprehensive protection tools such as Trend Micro Security Suite Pro Plus can help defend your identity and data across all your devices.

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