With the convenience of electronic toll systems like SunPass in Florida and EZDriveMA in Massachusetts, paying tolls has never been easier. Unfortunately, where there’s convenience and technology involved there are also opportunities for scammers to trick victims into giving away credentials and money.

SunPass Scam Texts

SunPass, Florida’s go-to toll collection system, has been the target of multiple scams over the years. One of the most common schemes involves phishing emails and fake websites designed to steal log-in details and credit card information. But recently, scammers have also been sending fraudulent text messages that appear to be from SunPass, urging recipients to take immediate action. The scam texts typically contain a message like:

• “Urgent: Your SunPass account has been suspended due to an unpaid toll. Click here to pay now and avoid a fine.”

The link leads to a fake website designed to look like the official SunPass portal, where you’re asked to enter sensitive information like your account details or credit card number. In some cases, the scam text may pressure you with a time-sensitive message, such as:

• “You have 24 hours to resolve this issue before a fine is applied to your account.”

These time-pressure tactics are designed to create a sense of urgency, making you more likely to click on the link without thinking twice. Scammers typically request $25 to $50 for toll “violations” and admin fees, but they may ask for higher amounts depending on the severity of the fake “issue”. If you’re in a vulnerable position, you might feel the need to pay quickly—exactly what the scammers want.

How to Protect Yourself:

• Do not click on links in unsolicited text messages or emails. Instead, visit the official SunPass website directly (https://www.sunpass.com) to check your account.
• Always verify the sender’s phone number or email address. Official SunPass communications will come from verified, official channels.
• Look for suspicious language. Legitimate messages from SunPass won’t pressure you into immediate action or use threatening language.
• Monitor your account regularly for unauthorized charges and report any suspicious activity immediately.

EZDriveMA Scam Texts

EZDriveMA, the toll system in Massachusetts, has also been targeted by scammers using a variety of tactics to steal from drivers. Scammers have recently been sending scam text messages that appear to come from EZDriveMA. These texts will direct you to websites designed to trick you into entering personal information, including your credit card number or Social Security number. The text will typically look something like this:

• “Alert: Your EZDriveMA account has unpaid toll charges. Click here to resolve your balance before fines are applied.”

Just like with the SunPass scam, these messages create a false sense of urgency by mentioning an imminent penalty or late fee that will be applied if you don’t act quickly. In some cases, the message may ask you to pay to “avoid further consequences.” Scammers may even go a step further by claiming that your license plate is associated with unpaid tolls, pushing you to act before your account is suspended or vehicle reported. The amounts requested by scammers generally range from $30 to $60 although, as above, it can be higher.

How to Protect Yourself:

• Always double-check the authenticity of any toll-related text or email. Official EZDriveMA messages will never request payment through text or email.
• Avoid clicking links in unsolicited messages. Go directly to the official EZDriveMA website (https://www.ezdrivema.com) if you need to manage your account or check for any issues.
• Do not respond to texts or calls asking for payment or sensitive information. If you have doubts, contact EZDriveMA customer service directly.

Scam Red Flags: How to Spot Toll Fraud

1. Urgent, time-sensitive requests: Scammers often try to create a sense of urgency, such as claiming you have to pay within 24 hours to avoid a fine.
2. Unexpected or unverified messages: If you weren’t expecting a message from the toll agency or didn’t initiate any action with your account, it could be a scam.
3. Suspicious URLs: Always double-check the website URL. Fake sites often have subtle differences in the address (e.g., “sunpass.co” instead of “sunpass.com”).
4. Unusual payment requests: If you’re asked to pay through untraceable methods like wire transfers, gift cards, or cryptocurrencies, it’s almost certainly a scam.

What to Do if You’ve Been Scammed

1. Contact the Toll Authority: Reach out to SunPass or EZDriveMA customer support immediately to report the fraudulent charge.
2. Monitor Your Financial Accounts: Check your bank and credit card statements for any unauthorized transactions.
3. Freeze Your Account: Most toll systems allow you to temporarily suspend your account to prevent further fraudulent activity.
4. Report the Scam: File a complaint with the Federal Trade Commission (FTC) or your local consumer protection agency. Reporting helps authorities track scams and prevent others from becoming victims.

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